Frequently Ask Questions

  • Why do I have to pay a trip charge?

    • The trip charge is needed to offset the cost of the electricians payroll expense and cover the direct vehicle cost. Currently, our trip charge equates to 25% of our actual cost of travel and diagnostic service.
  •  What are your hourly rates and fees?

    • We charge by the job. We provide up front pricing with options. You make the decision as to which option and pricing is best for you and your budget.
  • Are your rates and fees competitive?

    • We are celebrating our 25th year in business in the Sacramento metropolitan area. Our current customer base accounts for 63% of our business. We rely heavily on word of mouth verses expensive advertisement.
  • How are your rates and fees determined?

    •   In order to stay in business, a company must make a profit and rely on repeat business. It’s that simple, to make a profit, we must know our cost of doing business and add a respectable profit. Our rates and fee must provide customer satisfied benefit for money expended. We feel we have met these requirements and will be in business in years to come so that we can serve you in the future.
  •   How do I know if a contractor is worthy of my time and money and will do the job right?

    • Forget Angies List, contact the BBB (Better Business Bureau) 916-***-**** as well as the California State Contractors License Board 916-***-****
  • What is the BBB CARE program and how does it help me?

    • The BBB CARE program
  • How soon can we get service?

    • During normal weather conditions, we can serve your needs within a 24 hour period. No job is too small and our specialty is service and replacement work.
  •  Do you do small jobs?

    • No job is too small. Our specialty is service and replacement.
  •  Do you do new construction and remodel work?

    •  We will do new construction and remodel for existing customers.
  • Can I make the repairs myself?

    • There are over 28,000 electrical fires in this country alone each year. From these fires, there are 310 deaths, 1100 injuries and over 1.1 billion dollars in property damage. Unless you have the needed skills, knowledge and abilities to do this work, it is not recommended that you undertake this task.
  •  What would make my electrical bill go up suddenly?

    • Electrical rates are based on kilowatt hours. This is 1000 watt hours or ten 100 watt light bulbs burning for 1 hour. Electrical rates can vary based on time of year, time of day or a higher Kwh rate once you have reach a certain consumption level. In addition, as equipment ages, the consumption of electrical energy will increase. Therefor resulting in a higher energy bill. This is the same action that a automobile will go through as it ages, miles per gallon will increase as it ages. This is due to wear of the parts. We can compare actual consumption with manufactures rating and determine if the equipment is using excessive energy.
  • Why does my breaker keep turning off?

    • The circuit breaker is a safety device. If the energy consumption exceeds allowable current flow on a wire, the circuit breaker will open thereby protecting the wire and devices on the circuit. If the circuit breaker keeps turning off, there is too much current being consumed on the circuit. This issue needs to be looked at and resolved before further problems are encountered.
  • How will I know if I need a new panel?

    • A new panel will be needed if the cost to maintain your existing panel exceeds the cost of a new panel or if your existing panel has not been serviced thus resulting in high energy and maintenance cost. Added equipment or devices may require a panel enlargement.
  •  Why do my lights flicker?

    • Flicker lights are a warning sign and indication that there is a loose connection somewhere on the circuit. The connection will deteriorate with usage to a point where the lights will go out this will effect additional devices on the circuit on in the panel.
  • My electrical range and/or dryer do not get hot, do I need to get new appliances?

    • Have the circuit checked out by a qualified electrical contractor before you invest in a new appliance and continue to have same problem. Ranges and dryers typically require 220-240volt of energy to operate properly. By not getting hot, this is a sign of low voltage. The source of the problem could be in the appliance, a point of connection on the circuit or in the panel.
  •   What is the danger of aluminum wire?

    •  The flow of electricity generates heat thereby causing the aluminum wire to expand and contract. As this action takes place, connections loosen resulting in even more heat. Aluminum wire needs periodic maintenance to preserve the integrity and safety of the circuit. Connections must be tightened and devices replaced if heat has created a unsafe or high energy consumption condition.